Forward a Porkbun email forward (support@) to Slack

Steps

1. 1

   Open email forwarding for the domain

   In Porkbun's Domain Management, find the domain and click the envelope icon under EMAIL. On the Email Hosting and Forwarding page, use the Porkbun Email Forwarding section.

2. 2

   Create the forward

   Under Create a New Forwarding Address, enter support and the forwarding address from your RelayMail setup page (inbox-...@relay.relaymail.app), then click Create Email Forward.

3. 3

   Check DNS if your nameservers are elsewhere

   With Porkbun nameservers, the first forward sets the MX and SPF records. Otherwise, at your DNS host replace the root MX records with fwd1.porkbun.com (priority 10) and fwd2.porkbun.com (priority 20), and add include:_spf.porkbun.com to your one SPF record.

4. 4

   Send a test email

   Email support@ from a different address. When it arrives, RelayMail confirms forwarding by itself and the email appears in the channel as a thread; reply there and the sender gets your reply by email.

Confirming the forward

Porkbun describes no confirmation email for a new forward: enter the address and destination and click Create Email Forward. If one does arrive, RelayMail passes it on to the email on your Slack account until forwarding is confirmed. Replies you write in the Slack thread go out from noreply@relay.relaymail.app with Reply-To set to your support address, so the customer's answer comes back through the same forward into the same thread. To send replies as support@ itself, verify your domain in RelayMail (see the custom domain guide); that adds sending records for RelayMail and does not change where your inbound mail goes.

What to watch for

• Forwarding takes over the domain's mail: a domain has one set of MX records, and adding forwarding removes root MX records that aren't Porkbun's, so another provider stops receiving mail for that domain.
• Up to 20 forwards per domain, and no catch-all or wildcard addresses.
• Only one SPF record on the root domain. Porkbun leaves the record alone if its include would push it past 10 lookups or 255 characters, and forwarded mail may then fail SPF checks.
• Deleting the last forward (with no Porkbun mailboxes) removes Porkbun's MX and SPF records, and mail to the domain stops being accepted until new MX records are set.

Questions