Forward a Hostinger Email address (support@) to a Slack channel

Steps

1. 1

   Create the forwarder

   In hPanel go to Emails, click Mailboxes next to your domain, open Forwarders and select Create forwarder. Choose the support@ mailbox as the source and enter the forwarding address from your RelayMail setup page (inbox-...@relay.relaymail.app) as the destination.

2. 2

   Keep a copy or not

   Leave Save copies of forwarded emails on to keep a copy in the Hostinger mailbox. Turn it off and forwarded emails are deleted from it. Then select Create.

3. 3

   Click the verification link

   Hostinger sends a verification link to the destination address, and the forwarder is not finished until someone clicks it. Until forwarding is confirmed, RelayMail passes that email on to the email on your Slack account: open it there and click the link.

4. 4

   Send a test email

   Email support@ from an outside account. When it arrives, RelayMail confirms forwarding by itself and the email appears in the channel as a thread; reply there and the sender gets your reply by email.

Confirming the forward

Hostinger sends a verification link to the forwarder's destination. RelayMail passes it on to the email on your Slack account until forwarding is confirmed, so you can click it from there. Replies you write in the Slack thread go out from noreply@relay.relaymail.app with Reply-To set to your support address, so the customer's answer comes back through the same forward into the same thread. To send replies as support@ itself, verify your domain in RelayMail (see the custom domain guide); that adds sending records for RelayMail and does not change where your inbound mail goes.

What to watch for

• The source has to be a Hostinger Email mailbox, picked from the list when you create the forwarder.
• Forwarding to RelayMail is what Hostinger calls an external forwarder: the destination domain does not use Hostinger mail.
• If your domain is at Hostinger but its mail runs elsewhere (for example Google Workspace), Hostinger suggests a filter in that mail service instead of a forwarder. Use the guide for the service that receives your mail.

Questions