Forward a GoDaddy email address (support@) to a Slack channel

Steps

1. 1

   Find which product you have

   Open My Products in your GoDaddy account. Email Forwarding is its own product and works without a mailbox; Professional Email and Microsoft 365 are mailboxes.

2. 2

   Email Forwarding: add a forward

   Sign in to the Email & Office Dashboard, select Forwards, then Add Forward. Enter support as the name (it must not already be an email address or forward), enter the forwarding address from your RelayMail setup page (inbox-...@relay.relaymail.app) as the destination, and select Save. To keep a copy in another inbox too, add that address as well, separated by a comma.

3. 3

   Professional Email (Titan): forward out

   Sign in to webmail with the support@ address and its password (not your GoDaddy login). Open Settings > Preferences > Forwarding, select Add next to Forward emails out, enter your RelayMail address, choose whether to keep a copy, then Next. GoDaddy sends a confirmation code to the RelayMail address: enter it and select Start forwarding. External forwarding needs the Pro Plus, Premium or Ultra plan.

4. 4

   Microsoft 365 from GoDaddy: use a distribution group

   GoDaddy suggests a distribution group for an address that forwards: an address with no mailbox that can send mail to users outside your organization. Make support@ a distribution group with your RelayMail address as a member. For a shared mailbox instead, see the Microsoft 365 shared mailbox guide.

5. 5

   Send a test email

   Email support@ from an outside account. When it arrives, RelayMail confirms forwarding by itself and the email appears in the channel as a thread; reply there and the sender gets your reply by email.

Confirming the forward

Professional Email sends a confirmation code to the destination before forwarding starts. Until forwarding is confirmed, RelayMail passes that email on to the email on your Slack account, so you can copy the code from there. GoDaddy's Email Forwarding article describes no confirmation step. Replies you write in the Slack thread go out from noreply@relay.relaymail.app with Reply-To set to your support address, so the customer's answer comes back through the same forward into the same thread. To send replies as support@ itself, verify your domain in RelayMail (see the custom domain guide); that adds sending records for RelayMail and does not change where your inbound mail goes.

What to watch for

• Forwarding credits that came with a domain purchase can no longer be used since GoDaddy retired Workspace Email; existing Email Forwarding credits still work.
• Professional Email only forwards outside your domain on Pro Plus, Premium and Ultra plans.
• Professional Email forwarding is set up in webmail with the mailbox password, not in your GoDaddy account.
• A distribution group made in the Exchange admin center with an outside member does not show that address in the Email & Office Dashboard, so check membership in Exchange.

Questions