RelayMail vs Front for a small team that lives in Slack
Front is a shared inbox and help desk: its own app where email, chat and other channels are assigned, tracked and reported on. Its Slack integration is there for visibility, and the work still happens inside Front.
RelayMail is much smaller. It puts one email address into one Slack channel and lets anyone in that channel answer from the thread. There is no second app to open.
The real difference
Front replaces your inbox. RelayMail keeps your inbox and moves the conversation into Slack. If your support volume needs routing rules, assignment and response-time reports, you want a help desk, and Front is a good one.
If you are two to ten people who already talk about every customer email in Slack, a help desk is often more process than the work needs. RelayMail costs the same whether two or twenty people can reply, because it is priced per inbox.
When Front is the better pick
- –You need assignment, tags, SLAs and reporting across many inboxes.
- –You handle several channels (chat, SMS, social) next to email.
- –Some of the people answering email are not in your Slack workspace.
When RelayMail is the better pick
- ✓Your team already discusses customer email in Slack and wants to answer there.
- ✓You want one flat price per inbox instead of a seat for everyone who might reply.
- ✓You would rather not connect your mailbox to another app.
Questions
Can I reply to customers from Slack with Front?
Front's Slack integration is built for sharing and discussing conversations; per ClearFeed's May 2026 comparison, the reply to the customer is still sent from Front.
Try RelayMail on your real inbox for 14 days
$0 today, then $15/month per inbox. Cancel before the trial ends and you pay nothing.
See plans and start the trialUpdated 2026-10-07. Sources: