RelayMail / News

RelayMail news

What changed in RelayMail, one post per change, newest first. Follow along with the RSS feed, or start the 14-day trial to use them.

  1. · New feature

    Choose who can send email replies

    Setup has a new setting for who can reply to customers from Slack: anyone in the channel, only the inbox owner and admins, or people you pick.

  2. · New feature

    Attachments now go both ways

    Files on a customer's email show up in the Slack thread, and files you attach to a thread reply go out with the email.

  3. · Fix

    Email that can't reach Slack goes to the inbox owner

    If an inbox is over its monthly limit or Slack can't take a message, the email now goes to the inbox owner by email instead of being dropped.

  4. · New feature

    Try a reply before you set up forwarding

    When you connect a Slack channel, RelayMail posts a sample email thread there, so you can see how a reply works before you change any email settings.

  5. · New feature

    Keep internal notes in the Slack thread

    Start a thread message with // or note: and it stays in Slack for your team. It's never emailed to the customer and never counts toward your monthly limit.

All changes

  • Setup has a "Who can send email replies" setting: anyone in the channel, only the inbox owner and admins, or people you pick from your Slack workspace. Someone not allowed gets a private note and nothing is emailed.
  • The email signature can be turned on without verifying a domain.
  • Every setup guide has its common problems answered in all 10 languages.

  • Checkout accepts Apple Pay, Google Pay and Link as well as cards, and shows the RelayMail name and logo.
  • Files you attach to a reply in the Slack thread go out with the email, up to 10 files and 20 MB in total.
  • A reply now shows the Slack name of the person who wrote it as the sender name.
  • Forwarding confirms itself when the first ordinary email arrives. The button in setup stays as a fallback.
  • When an inbox is over its monthly limit, or Slack can't take a message, new email goes to the inbox owner by email instead of being dropped.
  • A canceled inbox can be restarted from the dashboard on the same forwarding address, without a second trial.
  • The dashboard reminds you when an inbox's support address is unset or still your signup email, with a link straight to that field.
  • Setup asks which address you forward, and replies use it as Reply-To.
  • The connect message, the sample thread and every note RelayMail posts in Slack follow the language you used on the site, in 10 languages.
  • Stuck on forwarding? Setup now offers to look at a screenshot of your forwarding settings by email.
  • At the monthly limit, the channel gets one notice a day instead of one per email, and a reply that can't go out tells only its author why.

  • RelayMail joins the public channel you pick by itself. For a private channel it asks you to /invite it.
  • Files on a customer's email are added to the Slack thread, up to 10 files at 20 MB each.
  • Setup opens on your email provider's steps, based on the address you forward.

  • Connecting a channel posts a sample email thread, so you can try a reply before setting up forwarding.
  • A thread message that starts with an @mention, such as @Claude or @teammate, stays in Slack as an internal note.

  • Internal notes: start a thread message with // or note: and it stays in Slack. It is never emailed and never counts toward the limit.

Something missing or not working? Email hello@greatwork.company.