Keep internal notes in the Slack thread

Every reply in a RelayMail thread goes back to the customer as an email. That made it awkward to talk about a ticket with a teammate in the same thread.

Now a message that starts with // or note: stays in Slack. You get a private confirmation that it was kept as a note, and nothing is sent.

Notes don't count toward your plan's monthly thread limit.

Since November 4, a message that starts with an @mention, such as @teammate, stays in Slack as a note too.