Choose who can send email replies
By Jake Marsh · · New feature
A support channel often has more people in it than should be answering customers.
Setup now has a "Who can send email replies" setting with three choices: anyone in the channel, only the inbox owner and admins, or people you pick from your Slack workspace.
When someone who isn't allowed replies in a thread, nothing is emailed. They get a private note in Slack saying so.
Internal notes that start with // or note: work for everyone in the channel either way.
RelayMail puts your support email in a Slack channel and sends thread replies back as email. Start the 14-day trial.