RelayMailPricing

RelayMail vs ClearFeed for answering email in Slack

ClearFeed and RelayMail both put customer email into Slack and send a reply written in the thread back as an email. Mail to your own support address reaches both by a forwarding rule.

ClearFeed is a help desk built around Slack: email arrives as tickets in a triage channel, next to requests from Slack channels and other sources, with assignment and reporting around them. RelayMail only relays: each email is a thread in the channel you pick, and plans are priced per inbox.

RelayMail
ClearFeed
Reply from a Slack thread
Yes
Yes
How email gets in
A forwarding rule
A forwarding rule (or a ClearFeed-hosted address)
Each email becomes
A Slack thread
A ticket in a triage channel
Team-only notes in the thread
Start with // or an @mention
Private comments start with the 🔒 emoji
Pricing model
Per inbox, no seat fees
Per agent, or by channels and tickets
Entry price
$15/month per inbox (1,000 threads)
Starter $24 per agent per month, or $40/month for 10 channels and 100 tickets

A help desk or a relay

ClearFeed is the bigger tool. It handles requests from Slack channels as well as email, routes them to a triage channel, and adds the parts of a help desk around them. If support is a team with queues and owners, that is the point of it.

RelayMail does one job: the people in a channel see customer email and answer it in the thread. There is no triage step and nothing priced per agent.

Sending from your own address

ClearFeed sends replies from an outgoing address you connect with Google or Microsoft sign-in, or from your domain once DKIM is set up. RelayMail sends from its relay address with your support address as Reply-To, and from your own address once you verify your domain with a few DNS records.

When ClearFeed is the better pick

  • ×You want a help desk in Slack, with triage, assignment and requests from Slack channels as well as email.
  • ×You want to send replies through your own Google or Microsoft mailbox.
  • ×You want to try it without entering a card: ClearFeed lists a 14-day trial with no credit card required.

When RelayMail is the better pick

  • ✓Several people answer from one channel and you would rather pay per inbox than per agent.
  • ✓You want email as plain Slack threads, without a triage channel or tickets.

Questions

Do both work from a forwarding rule?

Yes, for your own support address. Both give you an address to forward to, so neither needs your email password to receive mail.

Try RelayMail on your real inbox for 14 days

$0 today, then from $15/month per inbox. Cancel in Billing before day 14 and you pay nothing.

See plans and start the trial

Updated 2026-11-07. How we check these pages. Sources:

More comparisons