RelayMailPricing

RelayMail vs Help Scout for a team that answers email in Slack

Help Scout is a help desk with its own inbox, priced per user. It has a Slack integration, and Help Scout's own documentation is clear about what it does: it sends notifications from Help Scout to Slack, and you cannot create or manage Help Scout conversations from Slack.

RelayMail is a much smaller tool for teams that already talk about customer email in Slack. It puts one address into one Slack channel, anyone in the channel answers from the thread, and the customer gets a normal email.

RelayMail
Help Scout
Where replies are written
In the Slack thread
In Help Scout
What the Slack integration does
Email arrives as a thread; replies go out as email
Notifications from Help Scout to Slack
Pricing model
Per inbox, any number of teammates
Per user
Paid plans
$15, $39 or $149 per inbox per month
Standard $25, Plus $45, Pro $75 per user per month (annual billing)
Free plan
No; every plan starts with a 14-day trial
Yes: 5 users, 1 inbox and 1 Docs site; the Slack integration is listed on the paid plans

Two different jobs

A help desk gives every conversation a home outside your mail app, with its own inbox, customer history and workflow. If several people work support full time, that structure earns its per-user price.

If support is a side job for a small team that already lives in Slack, the help desk becomes one more app to check. RelayMail keeps the work where the team already is and costs the same whether two or twenty people can reply.

When Help Scout is the better pick

  • ×Support is a full-time job for several people and you want a dedicated help desk app.
  • ×Some of the people answering email are not in your Slack workspace.
  • ×You want a free help desk for up to 5 people and don't need email in Slack.

When RelayMail is the better pick

  • ✓Your team discusses customer email in Slack and wants to answer it there.
  • ✓You want one flat price per inbox instead of paying per user.
  • ✓You want to keep your current mailbox and only add a forwarding rule.

Questions

Can I reply to Help Scout conversations from Slack?

Not with Help Scout's Slack integration. Help Scout's docs say it sends notifications from Help Scout to Slack only, and that you cannot create or manage Help Scout conversations from Slack.

Which Help Scout plans include the Slack integration?

Help Scout's docs list it on the Standard, Plus and Pro plans.

Try RelayMail on your real inbox for 14 days

$0 today, then from $15/month per inbox. Cancel in Billing before day 14 and you pay nothing.

See plans and start the trial

Updated 2026-11-08. How we check these pages. Sources:

More comparisons