Replies from Slack now reach everyone on the email

Customers often copy someone in: a colleague who also needs the answer, their manager, or an accounts address. Until now a reply from the Slack thread went only to the person who wrote, and everyone they copied dropped out of the conversation.

Since November 13, a reply from the thread goes to the customer and copies everyone else who was on the To and Cc lines of their latest email, the way Reply All works in a mail app.

A few addresses are left out on purpose:

• Your own support address, your RelayMail forwarding address and anything at your own company domain, so nothing loops back into Slack.
• Anyone on Bcc. RelayMail never reads Bcc.
• Emails you forwarded by hand, where the To and Cc lines belong to you, not the customer.

Up to 10 people are copied on one reply. Nothing changes in Slack: you reply in the thread the same way as before.