Terms of Service

1. Introduction

Welcome to RelayMail. These Terms of Service ("Terms") govern your use of the RelayMail service ("Service"), operated by RelayMail ("we", "our", or "us").

By accessing or using RelayMail, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

2. Service Description

RelayMail provides an email-to-Slack relay service that allows you to:

• Receive emails in a Slack channel by forwarding them to a unique RelayMail address
• Reply to those emails directly from Slack, with replies sent as normal emails
• Maintain conversation threads between email and Slack

3. Account Registration

To use RelayMail, you must:

• Sign in with a valid Slack account
• Have permission to install apps in your Slack workspace (or obtain approval from a workspace admin)
• Provide accurate information during registration
• Maintain the security of your Slack account

You are responsible for all activity that occurs under your account. If you believe your account has been compromised, contact us immediately at support@relaymail.app.

4. Your Responsibilities

When using RelayMail, you agree to:

• Set up forwarding correctly: You are responsible for configuring email forwarding in your email provider
• Use the Service lawfully: You will not use RelayMail for spam, harassment, illegal activities, or to violate others' rights
• Respect rate limits: You will stay within your plan's thread limits and not attempt to circumvent them
• Maintain accurate information: Keep your account information up to date
• Protect your Slack workspace: Only grant RelayMail access to channels appropriate for the email content you'll receive

5. Acceptable Use Policy

You may not use RelayMail to:

• Send or receive spam, phishing emails, or malware
• Harass, threaten, or defame others
• Violate any applicable law or regulation
• Infringe on intellectual property rights
• Transmit content that is illegal, harmful, or objectionable
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service
• Resell or redistribute the Service without authorization

We reserve the right to suspend or terminate accounts that violate this policy, with or without notice.

6. Pricing and Payment

Subscription Plans

RelayMail offers subscription plans with the following pricing (subject to change):

• Starter: $10/month per inbox - Up to 1,000 threads/month
• Pro: $99/month per inbox - Up to 100,000 threads/month

Billing

• Subscriptions are billed monthly in advance
• Payment is processed through Stripe
• You authorize us to charge your payment method on file
• Prices are in USD and exclude applicable taxes

Thread Limits

Each plan includes a monthly thread limit. A "thread" is counted when:

• A new email conversation is received (first email from a sender on a topic)
• You send a reply from Slack

Subsequent emails within the same thread do not count against your limit. If you reach your limit, new emails will still arrive in Slack, but you won't be able to send replies until you upgrade or your billing cycle resets.

Refunds

Subscriptions are non-refundable except as required by law. If you're unsatisfied with the Service, contact us and we'll work with you to resolve the issue.

7. Cancellation and Termination

Your Cancellation Rights

You may cancel your subscription at any time through your dashboard or by contacting us. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• No further charges will be made after the current period
• You retain access to the Service until the end of your paid period

Our Termination Rights

We may suspend or terminate your account if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay subscription fees
• Engage in fraudulent activity
• Use the Service in a way that harms us, other users, or third parties

Effect of Termination

Upon termination, your access to the Service will be revoked. We will delete your data in accordance with our Privacy Policy. Thread mapping data and account information will be deleted within 30 days of termination unless we are required by law to retain it.

8. Intellectual Property

Our Property

RelayMail, including its software, design, branding, and documentation, is owned by us and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service without our written permission.

Your Content

You retain ownership of any content you transmit through the Service (emails, replies, etc.). By using the Service, you grant us a limited license to process and transmit your content solely to provide the Service. We do not claim ownership of your content.

9. Disclaimers

Email delivery depends on third-party services (email providers, Resend, Slack) that are outside our control. We cannot guarantee delivery times or prevent delays caused by these services.

10. Limitation of Liability

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless RelayMail and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third party's rights
• Content you transmit through the Service

12. Third-Party Services

RelayMail integrates with third-party services including:

• Slack: For posting emails and receiving replies
• Resend: For receiving and sending emails
• Stripe: For payment processing
• Your email provider: For forwarding emails to us

Your use of these third-party services is governed by their respective terms and privacy policies. We are not responsible for the availability, reliability, or conduct of third-party services.

13. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Service.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive your right to participate in class actions. This arbitration agreement does not preclude you from bringing issues to the attention of government agencies.

15. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and RelayMail regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.
• Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights to any successor in interest.
• No Agency: Nothing in these Terms creates a partnership, agency, or employment relationship between you and RelayMail.

16. Contact Us

If you have questions about these Terms, contact us at: